Business Growth, Communication Skills, Community Programs, Continuous Improvement, Corporate Social Responsibility, Cost Control, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Employee Assistance Plan, Exceeded Sales Goal, Furniture, Furniture Construction, High School Diploma, Interpersonal Skills, Life Insurance, Microsoft Office, Multitasking, Operational Improvement, Order Delivery, Order Processing, Order/Customer Fulfillment, Problem Solving Skills, Process Improvement, Process Quality, Retail, Sales, Service Delivery, Set Goals, Stewardship, Supply Chain, Team Player, Technical Support, Telehealth, Track Customer Issues, Travel Industry
Join Our Team as a Customer Experience Account Specialist!
Are you passionate about creating positive experiences and building connections? We're looking for a Customer Experience Account Specialist to join our inclusive and collaborative team, where everyone is valued and supported to thrive.
Job Title: Customer Experience Account Specialist
Locations: Arcadia, WI
Remote: No
What Youll Do:
- Deliver outstanding service through professional and friendly phone and email interactions.
- Collaborate with sales, supply chain, credit, transportation, and distribution teams to ensure smooth order processing and delivery.
- Resolve customer concerns with creative solutions and proactive problem-solving.
- Maintain accurate records of customer interactions to drive continuous improvement.
What We're Looking For:
- A high school diploma or equivalent.
- At least one year of customer service experience or a related field.
- Strong communication skills with the ability to connect with people of all backgrounds.
- A welcoming and professional attitude, with excellent telephone etiquette.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and online tools.
- Problem-solving skills with a proactive and positive mindset.
Why You'll Love This Role:
- Be part of a team that values and celebrates individuality.
- Gain hands-on experience in retail customer service, tech support, and order fulfillment.
- Make a meaningful impact by ensuring every customer feels heard and valued.
Who We Are
At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who wont coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. Thats why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
- Without hesitation, uses candor and is direct in communication
- Is tough-minded in working in and meeting the demands of reality
- Always tells the truth and follows through on commitments
Passion, Drive, Discipline
- Enjoys working hard and pursues work with energy, drive and willpower to finish
- Is disciplined in developing consistency into work processes
- Is focused and relentless in achieving goals
Continuous Improvement/Operational Excellence
- Fights to take costs and waste out of the system
- Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
- Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem-solving methods that look beyond the obvious
Dirty Fingernail
- Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
- Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
- Takes a hands-on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 "Whys"
Growth Focused
- Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs.
- Is competitive by studying the competition and is aggressive in looking for ways to beat them
- Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.