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Customer Relations Specialist

Forward Air

Salt Lake City, UT

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JOB DETAILS
SALARY
$75,000–$80,000
SKILLS
Airport Security, Billing, Cargo/Freight, Communication Skills, Computer Skills, Corporate Compliance, Customer Relations, Dental Insurance, Detail Oriented, Documentation, Freight Forwarding, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Negotiation Skills, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales Management, Team Player, Vision Plan, Writing Skills
LOCATION
Salt Lake City, UT
POSTED
1 day ago

Position: Operations Account Specialist

Compensation:  $75k- $80k
 

Core Responsibilities & Duties:

  • Plan, quote, enter, direct, and monitor domestic shipments
  • Ensure all customer instructions are entered into the system
  • Ensure necessary shipment milestones are present and in correct order
  • Work with operations team to determine routing for required service level 
  • Negotiating rates with vendors and request spot quotes
  • Accruing vendor costs and working to revolve any variances
  • Sending invoices to the customers
  • Ensure freight and documentation meets security, TSA, and company compliance programs
  • Track and monitor entire process of cargo movement and keep customers up to date on movement details 
  • Other duties as assigned

Job Requirements & Qualifications:

  • Five (5) years freight forwarding operations or account management experience preferred
  • Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.
  • Strong attention to detail and ability to handle high volume of transactions
  • Ability to multitask and work well under pressure
  • Strong verbal and written communication skills
  • Ability to coordinate efforts with other organizations 
  • Strong problem-solving skills
  • Team oriented

What We Offer:

  • Competitive base salary
  • Paid time off within the first year of employment, sick time and holidays
  • Company provided life insurance
  • Health, vision, and dental insurance options
  • Commuter benefit plan
  • Optional supplemental life insurance
  • 401(k)
  • Wellness program

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About the Company

F

Forward Air

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Transport and Storage - Materials
FOUNDED
1981
WEBSITE
https://www.forwardair.com/content/careers-0