Customer Relations Specialist

Customer Relations Specialist – Local Mobile Pet Grooming (Part time/Full time)

Pay: $16–$22/hour
Schedule: 4–6 hours/day | 5 days/week
Location: Montco West / Montgomery County area, PA

If you enjoy talking to people, staying organized, and being around anything pet-related, this could be a great fit.

We’re a locally owned Zoomin Groomin mobile pet grooming team, and we’re looking for someone dependable to help manage customer communication and support day-to-day operations.

This is a part-time/full time role with flexible hours, ideal for someone who likes a mix of customer interaction and light behind-the-scenes coordination.

What you’ll be doing:

• Answering calls, texts, and helping schedule appointments
• Following up with clients after visits and assisting with rebooking
• Supporting review requests and customer communication
• Helping with social media posts or local outreach
• Keeping records updated (appointments, notes, follow-ups)
• Occasionally representing the business at local community events or partnerships
  

What we are looking for:

• Strong communication skills (friendly, clear, and professional)
• Organized and able to keep track of details
• Customer service or admin experience
• Interest in pets or the pet care industry
• Comfortable using technology for daily tasks
• Able to learn and work with a CRM system for scheduling and communication
• Reliable who can work independently
• Willing to participate in local events or outreach when needed
  - Positive attitude and good with people
  

About the role
This position supports the day-to-day customer experience side of the business. You’ll be helping clients book, stay informed, and feel taken care of.

We’re a growing local team, so this role can naturally expand over time for the right person.

About us
We’re a locally owned Zoomin Groomin business serving the Montgomery County area. Our focus is simple — provide high-quality mobile grooming while making the experience easy and stress-free for pet owners.

If this sounds like something you’d enjoy, we’d love to hear from you.

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