Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, English Language, Establish Priorities, Identify Issues, Multitasking, Problem Solving Skills, Resolve Customer Issues, Spanish Language, Time Management, Training/Teaching
- 401(k) matching
- Bonus based on performance
- Training & development
ROLE DESCRIPTION:
Are you fluent in Spanish and passionate about providing exceptional customer service? We are currently seeking a dedicated and enthusiastic Spanish-speaking Customer Service Representative to join our team.
QUALIFICATIONS:
- Dedicated to customer service
- Fluent in both Spanish and English (written and spoken)
- Ability to multitask and prioritize tasks in a fast-paced environment
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Weekends off
- Valuable career-building experience
- Training and development
RESPONSIBILITIES:
- Establish customer relationships and follow up with Spanish speaking customers as needed.
- Handle incoming customer inquiries in Spanish via phone, email, and chat
- Provide accurate and timely information to Spanish speaking customers regarding products, services, and orders
- Assist Spanish speaking customers with troubleshooting, resolving complaints, and finding appropriate solutions
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Document and update customer interactions and inquiries in our CRM system
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Eric Rivera - State Farm Agent