Customer Relations Representative - State Farm Agent Team Member

Aaron Freitag - State Farm Agent

Peoria, IL

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JOB DETAILS

SKILLS

Billing, Communication Skills, Community Relations, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Financial Services, Follow Through, Insurance, Interpersonal Skills, Multitasking, Operations Management, Organizational Skills, Relationship Management, Sales Management, Sales Support, Service Delivery, Team Building, Team Player, Training/Teaching

LOCATION

Peoria, IL

POSTED

20 days ago

Benefits:

Competitive Hourly Pay
Bonus based on performance
Opportunity for advancement
Training & development
Company parties

Part-Time Customer Service Representative (CSR)

Aaron Freitag State Farm Insurance & Financial Services Agency
Peoria, Illinois

Position Overview

The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management.

This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.

Key Responsibilities

Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
Assist clients with policy changes, billing questions, and general account servicing
Process endorsements, payments, and document updates accurately
Support the sales team by identifying cross-sell and coverage opportunities
Follow up with customers on outstanding items or service needs
Maintain accurate and organized client records within agency systems
Help ensure a smooth and efficient daily office operation

What Success Looks Like

High attention to detail with minimal errors
Strong responsiveness and follow-through with customers
Positive client experiences that strengthen long-term relationships
Ability to multitask while maintaining professionalism and accuracy
Contribution to a high-performance, team-first environment

Qualifications

Strong communication and interpersonal skills
Organized, dependable, and detail-oriented
Ability to handle multiple tasks and prioritize effectively
Comfortable working in a structured, fast-paced office environment
Previous customer service experience preferred (insurance experience is a plus)
Willingness to obtain an insurance license (if not already licensed)

Schedule

Starting at 20 hours per week
In-office position

Compensation & Growth

Hourly pay (based on experience)
Opportunities for performance-based bonuses
Clear path to grow into a full-time role within the agency

Why Join Our Team

At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart. We are committed to:

Being our clients’ best friend on their worst day
Building meaningful relationships within our community
Creating opportunities for personal and professional growth

Customer Relations Representative - State Farm Agent Team Member

Aaron Freitag - State Farm Agent

Peoria, IL

About the Company

Aaron Freitag - State Farm Agent

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