Customer Relations Representative - State Farm Agent Team Member

Jenna Mack - State Farm Agent

Ozark, AL

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JOB DETAILS

SKILLS

Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Disability Insurance, Health Insurance, Insurance, Licensing, Life Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Lead/Manager, Track Customer Issues, Training/Teaching

LOCATION

Ozark, AL

POSTED

30+ days ago

Benefits:

Licensing paid by agency
Disability insurance
Life insurance
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I’ve been in business for 15 years and currently lead a team of nine. We offer a strong benefits package that includes 10 days of paid vacation, PTO, 401K, life insurance, disability insurance, and paid holidays.

I graduated from Troy University with a degree in business management and am actively involved in my community. I serve on the board of directors for our local Boys and Girls Club, support our local pregnancy center, and participate in community events throughout the year. Giving back to the community is something I care deeply about.

Our office is built on a family-oriented culture — we work too closely and too often not to genuinely support each other. I’m looking for team members who bring commitment, a strong work ethic, adaptability, and a desire to grow every single day.

What sets this agency apart is how much I pour into my team on both a professional and personal level. I truly want to help each person achieve their goals and reach their full potential. If you’re looking for a workplace where you can grow, feel supported, and be part of something meaningful, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jenna Mack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.

Customer Relations Representative - State Farm Agent Team Member

Jenna Mack - State Farm Agent

Ozark, AL

About the Company

Jenna Mack - State Farm Agent

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