Sign upLog in
Customer Service Jobs

Customer Relations Representative - State Farm Agent Team Member

AJ Fraley - State Farm Agent

Newport News, VA

Apply
JOB DETAILS
SKILLS
Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Financial Services, Funding, Futures, Homeless Services, Insurance, Licensing, Life Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Building, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Newport News, VA
POSTED
30+ days ago
Benefits:
  • Simple IRA
  • Licensing paid by agency
  • Group Health
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2008 and currently has a small but highly experienced team of two. Before becoming an agent, I spent 18 years working for a life insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold financial designations through The American College of Financial Services. I’m married and have one daughter who inspires everything I do.

We’re deeply involved in the community, sponsoring multiple events throughout the year, including a 5K race, a golf tournament, and a 10K race. Personally, I also volunteer at a homeless shelter every Christmas Eve and Christmas Day — giving back is something that truly matters to me.

We offer PTO, annual bonuses, a hiring bonus once licensing is completed, and a Simple IRA to support our team’s growth and well-being. Our culture is centered around learning, generosity, and continuous development. Both of my current team members have been with me for a long time, and together we’ve built a workplace that’s both professional and fun.

I’m looking for someone who brings expertise or a hunger to learn, someone who thrives in a collaborative environment where growth and giving back are equally valued.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with AJ Fraley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

About the Company

A

AJ Fraley - State Farm Agent

Similar Job Searches

Customer Assistant JobsCustomer Care Manager JobsCustomer Experience Manager JobsCustomer Service Assistant JobsCustomer Service Leader JobsCustomer Service Manager JobsCustomer Service Representative JobsCustomer Service Supervisor JobsCustomer Service Technician JobsMember Service Representative Jobs