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Customer Relations Representative - State Farm Agent Team Member

Jake Kantola - State Farm Agent

Muskegon, MI

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JOB DETAILS
SKILLS
Billing, Business Growth, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Insurance, Interpersonal Skills, Lead Generation, Licensing, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Social Media, Team Player, Time Management, Training Program, Website Management, Writing Skills
LOCATION
Muskegon, MI
POSTED
30+ days ago
A successful State Farm Agent is seeking a qualified professional to join their winning team as a Customer Relations Representative. We’re looking for an energetic individual passionate about driving business growth through meaningful, value-based conversations and delivering exceptional customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, this opportunity offers a rewarding career with excellent income and growth potential.


Key Responsibilities:


  • Build and maintain customer relationships, providing timely follow-up as needed.
  • Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
  • Use a customer-focused, needs-based approach to educate clients on insurance products.
  • Generate leads, schedule appointments, identify customer needs, and recommend appropriate products and services.
  • Assist the agent in managing the website and social media content.
Benefits of Joining Our Team:


  • Competitive salary plus commission and bonuses
  • Paid time off, including vacation and personal/sick days
  • Valuable professional experience
  • Opportunities for growth and advancement within the agency
Qualifications:


  • Excellent communication skills—written, verbal, and listening
  • Self-motivated and detail-oriented
  • Proactive problem solver
  • Dedicated to delivering outstanding customer service
  • Ability to work effectively in a team environment
  • Strong interpersonal skills to connect with customers
  • Property and Casualty license (or willingness and ability to obtain)
  • Life and Health license (or willingness and ability to obtain)
If you’re ready to join a dynamic team and build a fulfilling career with a respected brand, we’d love to hear from you!



This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About the Company

J

Jake Kantola - State Farm Agent