Beverages, Comedy, Community Support, Cookies, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Multilingual, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Spanish Language, Track Customer Issues, Training/Teaching
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community for more than two decades and continues to grow with a close knit team of seven employees who truly enjoy working together. We believe a positive environment fuels great work, so our office is always stocked with beverages, coffee, cookies, and snacks to keep everyone energized throughout the day. We also make it a priority to connect outside the office by planning a few team outings each year, whether that is dinner, bowling, a comedy show, or another fun experience. These shared moments help strengthen our culture, build camaraderie, and reinforce the sense that we are more than coworkers, we are a team.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Matt Mitchell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
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Matt Mitchell - State Farm Agent