Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Multilingual, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Spanish Language, Team Building, Team Lead/Manager, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2004 and has grown into a high-performing team of 10. Before becoming a State Farm agent, I spent five years as a team member, which gave me a strong foundation in the business and a passion for building a team that supports both customers and each other.
I’m a graduate of the University of North Florida, a proud mom to one daughter, and a big Gators fan. Family and community are incredibly important to me, and that’s reflected in how I run the agency.
We’re deeply involved in the community through organizations like Mercy Support Services (Board of Directors), Hope is Restored, and Seeds of Love, along with participating in local events such as back-to-school bashes and other outreach efforts.
For our team, we offer a 401(k), health benefits, life insurance, monthly bonuses and commission opportunities, promotion paths, travel bonuses, quarterly team bonding events, anniversary celebrations, a personal day off for your birthday, and large end-of-year celebrations. We also take pride in celebrating both individual and team wins while staying connected to our community.
Our office culture is close-knit and family-oriented—we truly do life together. We value strong communication, high energy, and teamwork, celebrating wins and learning from challenges together. We’re looking for someone who is supportive, driven, and motivated to succeed as part of a team that shows up for each other every day.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Katherine Baustert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.
K
Katherine Baustert - State Farm Agent