Benefits:- Simple IRA
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
- Flexible schedule
Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.
This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.
As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction.
The Ideal Candidate Is: Friendly, personable, and relationship-oriented
Highly organized and attentive to detail
Passionate about helping and serving others
Emotionally intelligent and empathetic
A strong communicator who connects easily with people
Team-oriented and dependable
Professional, trustworthy, and proactive with people
Responsibilities Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
Deliver concierge-level customer service and support
Assist with billing questions, payments, policy documents, and general service requests
Schedule appointments for licensed team members through proactive outreach
Maintain accurate customer records and documentation
Collaborate with team members to support agency goals and client satisfaction
This is an unlicensed position with opportunities for advancement. After a minimum of 12 months of successful performance and completion of Georgia licensing requirements, candidates may be considered for promotion into a licensed Account Manager role.
If you are someone who enjoys serving others, building meaningful relationships, and creating positive experiences for clients every day, we encourage you to apply.
This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.