Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Lead/Manager, Track Customer Issues, Training/Teaching
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
We’ve proudly served our community for 10 years and have built a strong team of nine, bringing over 100 years of combined insurance experience. Our environment is high-energy and goal-oriented—we work hard, support each other, and make it a point to celebrate our success along the way.
For our team, we offer ongoing training and daily development to help you grow, along with a fun and rewarding culture that includes team outings like Topgolf, axe throwing, and arcade nights when goals are met. We also stay actively involved in the community through events like car shows and local giveaways.
Our office culture is supportive, upbeat, and team-focused. We take pride in creating an environment where people feel valued, challenged, and celebrated. If you’re looking for a place where your growth matters and your wins are recognized, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Sarah DeBruin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Sarah DeBruin - State Farm Agent