Customer Relations Representative - State Farm Agent Team Member

Kurt Goeser - State Farm Agent

Lawrence, KS

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JOB DETAILS

SKILLS

Certified Public Accountant (CPA), Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Leadership, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Social Media, Track Customer Issues, Training/Teaching

LOCATION

Lawrence, KS

POSTED

30+ days ago

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
With 23 years of success behind us, our agency continues to grow and thrive with a high-performing team of 14 between 2 offices, working together to serve our customers with excellence. We offer valuable benefits including a 401(k) with a 4% match, group medical/dental coverage, and group life insurance, because taking care of our people is a priority.

Our agency owner is a proud University of Kansas graduate, holding both undergraduate and MBA degrees. With a strong foundation as a former CPA at Price Waterhouse, he brings decades of experience and a passion for leadership. We’re deeply involved in our local communities and invite you to see the impact we’re making by checking out our social media.

We cultivate a fun, fast-paced, and supportive culture. We’re looking for team members who are driven, competitive, and positive - people who love serving others and also want to grow their careers and income.

What sets us apart? We don’t just "sell insurance" - we build meaningful relationships. Whether a customer wants a high-touch connection or a simple check-in, no one is left behind. Our team genuinely loves what they do and recognizes the difference we make every day.

This isn’t just a job—it’s a place where you can grow, thrive, and be fulfilled.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kurt Goeser - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.

Customer Relations Representative - State Farm Agent Team Member

Kurt Goeser - State Farm Agent

Lawrence, KS

About the Company

Kurt Goeser - State Farm Agent

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