Bakery, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2001 and is home to a dedicated team of five. We offer a 401(k) plan and a supportive environment where learning, growth, and integrity guide everything we do.
When it comes to new team members, we value honesty, a great attitude, genuine care for others, self-motivation, problem-solving, teamwork, and strong relationship-building skills.
What makes our agency a great place to work is the people. We have a team that truly cares about our customers and takes pride in doing the right thing. You’ll gain meaningful experience and valuable education that can help set you up for long-term success.
We’re also proud to be active in the community. I’m a past president of both the Granda Hills Chamber and the Granda Hills Rotary, and we regularly participate in local events like the upcoming Granda Hills Street Fair. If you’re looking to join a team where integrity and community come first, this could be a great place for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Steve Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Steve Baker - State Farm Agent