Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Plan, Healthcare Reimbursement, Insurance, Licensing, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency is built on strong community roots and a commitment to helping people protect what matters most. As a second-generation State Farm agent who grew up in the area, I take pride in continuing a family tradition of service and building lasting relationships with our customers.
I’m a graduate of Michigan State University, married with three daughters, and I love spending time outdoors whenever I can. Golf is one of my favorite ways to relax, and I enjoy staying active and connected to the community.
We offer health benefits, licensing reimbursement, and a strong focus on work-life balance. I believe in investing in people and am willing to train the right candidate who is eager to learn and grow.
Our culture is positive, supportive, and focused on development. We’re looking for motivated individuals with great personalities who are growth-oriented and ready to build a career. If you’re someone who is driven, coachable, and excited to learn, this could be a great place to grow and succeed.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
J
Jim Hanlin - State Farm Agent