Customer Relations Representative - State Farm Agent Team Member

Deatria Walker - State Farm Agent

Cincinnati, OH

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JOB DETAILS

SKILLS

Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Licensing, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Service Delivery, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Cincinnati, OH

POSTED

30+ days ago

Benefits:

Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I'm a proud graduate of the University of Cincinnati and a member of Delta Sigma Theta Sorority, and I’ve spent the past 17 years building a career around helping people protect what matters most. Before opening my agency, I worked as a team member for another State Farm agent, which gave me the foundation to create a successful business centered on exceptional customer service and strong relationships.

Our office is friendly, laid-back, and collaborative — a place where we work hard, celebrate wins, and always keep our focus on delivering top-tier service. My team has been with me for many years, and that longevity speaks to the supportive, team-oriented culture we’ve built. Currently, we are a close-knit group of three, and we’re excited to grow with new team members who share our passion for helping others.

We offer full-time benefits including group life insurance, a health insurance stipend, paid vacation and holidays, and both individual and team bonuses. Our mission is to be our customers’ first and best choice for insurance and financial services. If you’re someone who is driven, detail-oriented, and committed to delivering service excellence, this could be the perfect place for you to thrive.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Deatria Walker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.

Customer Relations Representative - State Farm Agent Team Member

Deatria Walker - State Farm Agent

Cincinnati, OH

About the Company

Deatria Walker - State Farm Agent

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