Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Insurance, Licensing, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Doug has been part of the State Farm family for over 41 years and has proudly served the Braselton community for more than 15 of those years. His deep roots in the area and decades of experience make his agency a trusted resource for clients seeking knowledgeable guidance and personalized service.
At the heart of Doug’s office is a close-knit team that shares his passion for community involvement and helping others. The culture is built around a “family first” mentality — team members support one another both inside and outside the office, and work-life balance is a priority with flexible scheduling available.
If you’re looking to join an experienced agency where you’ll feel valued, supported, and connected to the community, this could be the ideal environment for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Doug Turgeon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
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Doug Turgeon - State Farm Agent