Customer Relations Representative - State Farm Agent Team Member

Fernanda Macedo - State Farm Agent

Boca Raton, FL

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JOB DETAILS

SKILLS

Amusement Parks, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Financial Planning, Financial Services, Fundraising, Insurance, Multilingual, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Spanish Language, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Boca Raton, FL

POSTED

18 days ago

Benefits:

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I’ve been with State Farm for a little over 10 years, and my agency is built around service, professionalism, and genuine connection. I hold the ChFC® (Chartered Financial Consultant) designation from The American College of Financial Services, which reflects my strong focus on financial guidance and long-term protection for our customers. Family is incredibly important to me, and when I’m not in the office you’ll likely find me spending time with my 11-year-old son—riding bikes, exploring theme parks in Orlando, or relaxing at the beach here in Boca Raton.

Community involvement is at the heart of who I am. I proudly serve as a Board Member of the Boca Raton YMCA, support their financial assistance program, and chair the Hispanic fundraising event Baila Conmigo. I’m also active with the Downtown Boca Raton Rotary Club, the Boca Chamber of Commerce, and the Women’s Executive Club of South Palm Beach. Giving back is a key part of our mission, and that community spirit carries through our office culture.

Our agency has a friendly, high-energy, and collaborative environment where good vibes matter. We welcome guests from the community into our space, and our team of 9 dedicated members works together to deliver outstanding service every day. We offer competitive compensation, opportunities for professional development, flexible scheduling options, and a supportive workplace where growth is encouraged. Team members also enjoy a 401(k), group life insurance, paid time off, sick leave, bonuses, and commissions tied to strong performance.

We look for candidates who bring a positive attitude, strong motivation, adaptability, and a genuine desire to grow personally and professionally. If you’re customer-focused, team-oriented, and ready to thrive in a supportive, upbeat environment—this is the place for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Fernanda Macedo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Bilingual Spanish preferred.

Customer Relations Representative - State Farm Agent Team Member

Fernanda Macedo - State Farm Agent

Boca Raton, FL

About the Company

Fernanda Macedo - State Farm Agent

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