Customer Relations Representative - State Farm Agent Team Member

Paul Gallegos - State Farm Agent

Albuquerque, NM

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JOB DETAILS

SKILLS

Community Support, Community and Social Services, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Licensing, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Retention Programs, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching

LOCATION

Albuquerque, NM

POSTED

30+ days ago

Benefits:

License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
Our agency opened its doors in 2013 and brings over a decade of dedicated service to the community. I come from a State Farm family as both of my parents spent 40 years with the company, which gave me early exposure to the business and a deep understanding of what it means to serve others. I hold a bachelor’s degree from University of New Mexico and remain passionate about giving back. Over the years, our team has supported local high school athletes, partnered with food banks, donated to shelters, and provided school supplies to those in need.

We currently have a team of 10 and have built a workplace where culture truly matters. Our break room is always stocked with healthy snacks like fruit, veggies, protein shakes, and seltzer energy drinks - and every Friday, we host a team potluck. We love celebrating together with activities like bowling, Top Golf, birthday celebrations, and other team events.

We also reward hard work through cash promos, tier-based trips, and multiple bonus opportunities. I believe in creating a workplace where team members not only succeed professionally but also have real opportunities to grow their income and feel valued.

At the heart of our agency are our core values: trust, integrity, respect, and family. We foster a loyal, supportive environment where teamwork and positivity thrive — and where every team member is encouraged to grow both personally and professionally.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Paul Gallegos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Licensing must be obtained within 90 days of hire.

Customer Relations Representative - State Farm Agent Team Member

Paul Gallegos - State Farm Agent

Albuquerque, NM

About the Company

Paul Gallegos - State Farm Agent

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