Qualifications
High school diploma or equivalent required.
Previous experience in customer service, sales, account management, or a related field preferred.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Professional, friendly, and customer-focused attitude.
Ability to multitask and manage priorities in a fast-paced environment.
Proficiency with computers, CRM systems, and Microsoft Office.
Communicate with customers through phone, email, and in-person interactions.
Respond to customer questions, requests, and concerns in a timely and professional manner.
Build and maintain strong customer relationships through excellent service.
Resolve customer issues and provide appropriate solutions.
Process customer requests, orders, account updates, and service inquiries.
Maintain accurate customer records and update information in company systems.
Follow up with customers to ensure satisfaction and address outstanding issues.
Collect customer feedback and provide insights to improve services.
Coordinate with internal departments to support customer needs.
Assist with reports, documentation, and customer service initiatives.
We are seeking a friendly, professional, and customer-focused Customer Relations Associate to build and maintain positive relationships with customers. This role is responsible for responding to customer inquiries, resolving concerns, providing support, and ensuring a high level of customer satisfaction.
Greenwave Logistics LLC, your national trucking company!
Greenwave operates in the Pipeline Terminal Facilities, Independently Operated business / industry within marked US territories.
What we do...
Greenwave Logistics provides specialized labor services and support to a number of fortune 700 companies throughout the United States. Our Company handles a vast array of materials ranging from retail goods and groceries to computer components and hardware..