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Customer Quality Representative - Any ADM US location

ADM

Decatur, IL

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JOB DETAILS
SALARY
$70,400–$131,200 Per Year
SKILLS
Agriculture, Animal Nutrition, Background Investigation, Business Support, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop Methodologies, Diversity, Establish Priorities, Food Production, Food Safety, Food and Beverage Industry, Incentive Programs, Information Technology & Information Systems, Interpersonal Skills, Legal, Manufacturing, Nutrition, Operations Research, Organizational Skills, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Regulations, Reimbursement, Risk Analysis, Risk Management, Sales, Sales Management, Sustainability, Technical Support, Warehousing, Writing Skills
LOCATION
Decatur, IL
POSTED
30+ days ago
107558BR

Job Title:


Customer Quality Representative - Any ADM US location


Department/Function:


Sales, Customer Service & Origination


Job Description:


Customer Quality Representative - Any ADM US location

Decatur, IL is preferred, but can work from any ADM location in the US.


Job Summary:

The Customer Quality Representative within the Carbohydrate Solutions platform, specifically Ethanol, will act as the liaison between customers and internal departments such as manufacturing sites, transfer terminals and warehouses on all relevant quality-related matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Product Steward/Customer Quality Manager Carbohydrate Solutions.


Essential Job Functions:


+ Provide global quality support and technical expertise for Ethanol among other ADM Carbohydrate Solutions associated products

+ Participate in ASTM and other industry organizations; provide additional guidance on export regulations for various product lines and TTB requirements specific for Ethanol

+ Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction

+ Liaise between customers and internal departments as applicable on all relevant quality related matters

+ Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments

+ Communicate with customer base on all facets of quality, regulatory and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans, applicable regulations and product quality issues

+ Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer

+ Participate in customer audits as needed

+ Assist Product Stewards, business, and sales managers with relevant projects

+ Master information systems as needed to effectively perform tasks

+ Respond to customer requests for standard/non-standard documentation and questionnaires as needed


Job Qualifications:


+ Bachelor’s degree required, in a science discipline preferred

+ Minimum of 5 years with quality or technical related experience preferred

+ Ability to understand technical properties and functionality of ingredients

+ Strong organizational skills, including excellent written and verbal communication skills

+ Developed interpersonal techniques, customer focused

+ Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities


Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.


ADM requires the successful completion of a background check.


REF:107558BR


Req/Job ID:


107558BR


City:


Decatur


State:


IL - Illinois


Ref ID:


#LI-JW1


:


About ADM


At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.


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#LI-Hybrid


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#IncludingYou


Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.


We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law


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Benefits and Perks


Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:


+ Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).

+ Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.

+ Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).


Additional benefits include:


+ Paid time off including paid holidays.

+ Adoption assistance and paid maternity and parental leave.

+ Tuition assistance.

+ Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.


*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.


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Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.


If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.


The pay range for this position is expected to be between:


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$70,400.00 - $131,200.00


Salaried Incentive Plan:


The total compensation package for this position will also include annual bonus

About the Company

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ADM