The Customer Quality Manager (RTC) is responsible for technical support to North American customers (US and Canada). They assist with technical inquiries, manage claim resolution related to glass, decoration, and logistics, and collaborate with development and production teams across multiple locations.
Key tasks include root cause analysis, implementing corrective actions, conducting customer visits and process audits, ensuring product quality conformance through third-party logistics and suppliers, and supporting new product development.
They will work on continuous improvement projects in logistics, packaging, and quality, become experts in glass and packaging defects, and assist logistics with claim resolution. Additionally, they manage product qualification audits, develop palletization specifications, and participate in training and inventory activities.
Qualifications include an engineering degree, with business development experience a plus. No minimum experience required.
This role offers an excellent opportunity for a recent graduate engineer to gain hands-on experience in customer support, quality management, and process improvement in a dynamic environment.