Eaton's Electrical division is currently seeking a Customer Quality Engineer to join our team in Richmond, VA.
Relocation assistance will be provided.
This position will be a hybrid office (3 days in-office, 2 days remote) role as long as you live within 50 miles of our Raleigh, NC facility.
The Customer Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will be a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh NC, Youngsville, NC, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers.
The expected annual salary range for this role is $86,000 - $126,000 a year. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What You'll Do:
• Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed loop short term and long term corrective/ preventive actions to: • Improve warranty CONC performance and achieve divisional goals • Improve product line field performance and achieve divisional goals • Improve customer satisfaction
• Collaborates with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction.
• Initiates, assigns, investigates and manages closure of corrective actions.
• Interfaces with field engineers (CSEs) as a liaison for customer Quality issue resolution and guidance.
• Maintains and improves data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements.
• Provides Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement.
• Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality.
Qualifications:
Basic Qualifications:
• Minimum of a Bachelor's degree in Engineering from an accredited educational institution
• Minimum three (3) years of Quality Engineering or product/operations/manufacturing or field Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
Preferred Qualifications:
• Six Sigma Belt (Green, Black) certified
• ASQ CQE or CMQ/OE Certification
• Knowledge of manufacturing and Quality Management Systems (QMS)
• Knowledge of electrical power quality and distribution products and systems
• SAP experience
• Salesforce experience
• Project Management experience
Position Criteria:
• Position involves internal and external customer contact requiring strong communications skills in critical situations.
• Position involves supporting teams and product lines across Richmond, VA, Santa Ana, CA, Raleigh, NC and Youngsville, NC
• Ability to demonstrate advanced problem solving skills and methods -i.e. Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives.
• Ability to demonstrate strong data analytics capabilities (Excel, SAP, SalesForce or similar) with the ability to setup and analyze multiple databases to obtain and identify actionable conclusions.
• Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations.
• Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments.
• Ability to effectively demonstrate verbal and written communication skills.
• Ability to multitask, complete projects with tight deadlines
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.