The Customer Quality Technical Support Engineer reports to the Quality and Field Service Manager and interfaces with external customers to provide technical support and address quality issues.
They maintain professional customer relationships, collaborate with production to resolve quality concerns, and facilitate corrective actions, PPAP processes, and non-conformance reports.
The role involves developing and implementing quality procedures, managing warranties, analyzing quality data, and ensuring products meet specifications.
Qualifications include 3-5 years of quality or customer service experience, strong communication skills, knowledge of quality systems, root cause analysis, and familiarity with ERP systems.
Physical demands include frequent use of hands, sitting, and occasional standing or walking. The position may require travel and is committed to equal opportunity employment.