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Customer Quality Engineer

Jobot

Georgetown, TX

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JOB DETAILS
SALARY
$100,000–$125,000 Per Year
SKILLS
8D, Assembly Equipment, Automotive Technology, Communication Skills, Corrective Action, Cross-Functional, Customer Relations, Electromechanics, External Audit, Failure Analysis, ISO 9001, Insurance, Internal Audit, Leadership, Legal, Life Insurance, Maintain Compliance, Manufacturing, Manufacturing Requirements, Prescription Drugs, Printed Circuit Board Assembly (PCBA), Problem Solving Skills, Product/Service Launch, Quality Engineering, Quality Metrics, Root Cause Analysis, Service Level Agreement (SLA), Surface Mount Technology, Team Player, Technical Leadership, Trend Analysis
LOCATION
Georgetown, TX
POSTED
Today
Global, Reputable, and Stable Manufacturer - Excellent Benefits + People First Culture

This Jobot Job is hosted by: Caitlyn Hardy
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $100,000 - $125,000 per year

A bit about us:

Join a well-established manufacturer that designs and produces high-quality electronic and electromechanical products used across a range of industrial and automotive applications. This organization has seen significant growth in product lines, especially in recent quarters, and is investing in engineering talent to help scale processes and support continued expansion.

Just as important as the work is the culture. This is a positive, collaborative, and genuinely fun environment where people enjoy working together. Employee tenure is exceptionally strong, many team members have been here 10+ years, reflecting stable leadership, mutual respect, and long-term career growth.

The Customer Quality Engineer is responsible for driving customer-facing quality performance across SMT, server assembly, and repair/RMA operations. This role ensures strong alignment between customer requirements, manufacturing execution, and field performance.

Why join us?
  • Medical, dental, vision, and prescription drug insurance
  • Life insurance
  • Short and long-term disability
  • Excellent 401k plan with company matching
  • Generous PTO policy
  • Company paid holidays
  • Positive, supportive culture
  • Long employee tenure, many have grown their careers here for over a decade
  • Opportunities to influence real change in a dynamic, evolving environment
  • A balance of teamwork and autonomy
  • Clear path to IT leadership
  • Opportunity for company performance based bonus


Job Details

Additional Responsibilities
Own customer quality communication and corrective action process (8D leadership)
Drive containment, root cause analysis, and verification of corrective actions
Analyze trends in RMAs, assembly defects, and system-level failures
Lead cross-functional RCA efforts with engineering, supplier quality, and repair teams
Provide direct customer updates, technical explanations, and action plans
Ensure adherence to customer requirements, SLAs, and quality standards
Support NPI quality readiness and validation of acceptance criteria
Participate in internal and external audits (ISO 9001 / customer-specific audits)

Qualifications
3–6 years in customer quality, manufacturing quality, or repair operations
Strong understanding of IPC-A-610 and failure analysis methodologies
Experience with 8D, 5-Why, and structured root cause tools
Strong communication skills and ability to manage customer-facing issue resolution
Basic understanding of SMT, PCBA, and server assembly processes

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com