Customer Portal & eCommerce Platform Manager (Associate Product Owner)

Customer Portal & eCommerce Platform Manager (Associate Product Owner)

Agency Partners

B2B

Marketing

User Experience

Operational Support

Invoicing

User Acceptance

Regression Testing

Publishing

CMS

Content Management System

UAT

Root-Cause Analysis

REST

Magento

Content Management

Confluence

Agile

Scrum

JIRA

Description:

• Schedule: Full-time, Monday-Friday (9:00am-5:00pm)
• Conversion Potential: Yes, potential exists but is not guaranteed and will be reassessed mid‑2027

Ability to be onsite in Johns Creek, GA, 3 days/week

• Duluth, GA through July
• Johns Creek, GA (Medley) thereafter

Job Description:

The eCommerce Platform Manager will play a critical, hands-on role in the day-to-day operation, optimization, and continuous improvement of Boehringer Connect, our B2B customer portal and eCommerce platform supporting the U.S. Animal Health business.

This role partners closely with the Product Owner and serves as an execution-focused administrator of platform operations-supporting backlog execution, content management, testing, release readiness, and incident resolution. It is ideal for a highly organized, detail-oriented professional who enjoys being close to the platform, collaborating cross‑functionally, and ensuring a high-quality customer experience end to end.

Boehringer Connect is used by thousands of veterinary clinics nationwide and supports ordering of pet parasiticides, therapeutics, and vaccines, while also providing access to order history, invoicing, rebates, loyalty programs, and other essential customer services.

Key Responsibilities

Product & Platform Operations

• Partner with the Product Owner to translate bugs, enhancements, and business needs into well-defined user stories
• Support refinement and prioritization of the product backlog and collaborate with IT delivery teams and agency partners on execution
• Assist with release planning, coordination, validation, and post-release support

Content & Site Administration

• Collaborate with Marketing and UX partners on content planning, creative decisions, and user experience considerations
• Administer content updates directly in the Magento (Adobe Commerce) CMS, including publishing, configuration, and validation
• Manage formal content review and approval workflows to ensure accuracy, compliance, and on-time delivery

Testing & Quality Assurance

• Execute User Acceptance Testing (UAT) and regression testing for functional, configuration, and content-related changes
• Document test results, identify defects, and log bugs with appropriate detail for development teams
• Validate fixes and ensure release readiness prior to production deployments

Incident Management & Troubleshooting

• Investigate platform issues, conduct root-cause analysis, and partner with technical teams to drive resolution
• Support Customer Care for escalated issues and help coordinate response and communication to stakeholders
• Assist in documenting known issues, workarounds, and resolution patterns to improve operational efficiency

Operational Excellence & Monitoring

• Monitor platform performance, site behavior, logs, and analytics to proactively identify risks or issues
• Engage with Customer Care and support teams to identify trends, pain points, and improvement opportunities
• Contribute to continuous improvement of operational processes and documentation

Required Experience & Qualifications

• Hands-on experience supporting an eCommerce platform, with Magento experience strongly preferred
• Experience administering a web application or customer portal, including CMS-based content updates and configuration
• Familiarity with web application delivery processes, testing practices, and operational support
• Working knowledge of Agile/Scrum methodologies, including user story writing and backlog management (JIRA and Confluence experience preferred)
• Understanding of distributed web application ecosystems and integration concepts (e.g., REST APIs)
• Solid grasp of digital user experience (UX) and customer-centric design principles
• Strong analytical and troubleshooting skills, with the ability to diagnose issues and recommend action plans
• Proven ability to work cross-functionally with business, technical, agency, and geographically distributed teams
• Strong written, verbal, and presentation skills
• Self-motivated, detail-oriented, and focused on delivering business value through execution
• Bachelor's degree in Business, Marketing, Information Systems, or a related field

(or equivalent professional experience

QUALIFICATION/ LICENSURE :

• Work Authorization : Green Card, US Citizen
• Preferred years of experience : 3+ Years
• Travel Required : No travel required
• Shift timings: Not specified