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Customer Outreach Support Lead

PTS Advance

Richland, MS

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JOB DETAILS
SKILLS
Adobe Acrobat, Analysis Skills, Business Administration, Communication Skills, Computer Security, Construction, Construction Design, Construction Drawings, Cross-Functional, Customer Support/Service, Easements, Editing, Electricity, Establish Priorities, Geographic Information System Software, Information/Data Security (InfoSec), Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Operations Management, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Project Management Software, Property Title, Quality Assurance, Spreadsheets, Team Lead/Manager, Team Player, Technical Analysis, Technical Drawing, Writing Skills
LOCATION
Richland, MS
POSTED
24 days ago

Key Responsibilities:

  • Team Leadership: Supervise and guide outreach and program support specialists, ensuring smooth operations and effective execution of support services.
  • Easement Process Oversight: Manage all aspects of the easement process, including easement generation, land research, document vetting, submissions to municipalities, and coordination with survey vendors.
  • Quality Assurance & Compliance: Supervise and guide a QAQC team for COS project completion submittals.
  • Error Identification & Resolution: Analyze and isolate areas of predictable errors, collaborating with relevant departments to address and resolve general and specific challenges.

 

Minimum Qualifications:

  • Team leadership and management experience
  • Problem solving and collaboration skills to work with cross-functional teams
  • Strong verbal and written communication skills
  • Proficient use of spreadsheet software, Microsoft Excel, Word and PowerPoint
  • SharePoint proficiency
  • Ability to read and understand construction designs
  • Experience with GIS software
  • Prioritizes and safeguards confidential information and IT security

 

Preferred Qualifications:

  • Bachelor's degree in business administration, or related field
  • Proficiency with project management software
  • Electrical construction experience
  • Real estate, title, or other land related knowledge or experience
  • Experience with growth and expansion of a department
  • Skilled in interpreting and analyzing construction technical drawings
  • Proficiency in using Bluebeam Revu for PDF editing and markups
  • QAQC experience

 #INDE



About the Company

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PTS Advance