Benefits:
Opportunity for advancement
Employee discounts
Responsibilities:
This role consists of receiving requests to place online orders on behalf on crew members.
Promptly answer Whatsapp calls and messages in a very professional and friendly way.
Place online orders accurately from different websites such as Amazon etc.
Create Invoices
Receive Orders, Update Order Status, Pack Orders and log as per company standard operating procedure.
Respond to customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions
Attends required meetings.
Adhere to all company standards related to members, guests, and associates experience
Follow all safety standards
Help with warehouse operations as required
Requirements:
Professional and Friendly Attitude
Patience & Empathy (crew are from different countries and some need more help than others)
Quick learner
Computer Skills (Whatsapp, online store applications etc)
Attention to details
Time management
Ability to effectively prioritize work