Must have previous customer service experience in a manufacturing order processing role
Must have B2B customer service experience – processing orders, tracking orders, & product pricing
Must be familiar with order processing software platforms
Associates degree
Have excellent communication skills, both written and verbal.
Be able to work well with others in a busy and dynamic team environment.
Be able to prioritize and multitask effectively while being detail-oriented and organized.
Demonstrate empathy and patience when dealing with customers.
Be proficient in using computers and technology.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars
Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
Providing product, pricing, and service information to customers.
Entering and maintaining accurate customer orders using various software applications.
Resolving a broad spectrum of customer complaints and issues with empathy and understanding
Collaborating cross-functionally to provide accurate and timely information to customers
Accentuate Staffing is seeking a Customer Order Processing Representative with a power technology company in Apex, NC. As a Customer Order Processing Representative you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.
Since 1996, Accentuate Staffing has delivered “The Power of Positive” to you. As one of the Triangle’s largest woman-owned companies, Accentuate Staffing sources candidates in the career specialties of Accounting/Finance, Office Professional, Information Technology, Scientific/Clinical, Light Industrial and R&D Consulting services. The current roster of more than 250 corporate clients is diverse, highly regarded, and often exclusive. Accentuate Staffing’s honors include nine Triangle Business Journal Fast 50 awards, four Raleigh Chamber Pinnacle Awards, No. 222 on the INC 500 list and an inaugural winner of the TBJ’s A Better World Award. Accentuate Staffing cherishes its position as a leader in the community, offering support to charitable institutions including Children’s Flight of Hope, National Students of AMF, the MS Society, the Shepard’s Table Soup Kitchen, and Stop Hunger Now among others. For detailed information on how “The Power of Positive” can impact your company or your career, please visit at www.accentuatestaffing.com.