Customer Order & Fulfillment Specialist

Location: Woodlands, TX
Duration: 6 months

Responsibilities:

• Process and manage customer orders from entry through fulfillment.
• Ensure accuracy and timeliness of order execution to prevent revenue disruption.
• Serve as backup/primary coverage for order management during staffing gaps.
• Monitor order pipeline and proactively resolve delays or discrepancies.
• Coordinate inbound and outbound shipments, including manual pickup creation.
• Support buyers by executing logistics tasks when systems access is unavailable.
• Liaise with internal logistics teams, carriers, and suppliers to ensure smooth delivery flow.
• Track shipments and troubleshoot delivery issues.
• Act as a key support resource for procurement/buying teams.
• Assist with order-related inquiries, shipment status, and issue resolution.
• Cross-functional collaboration with logistics, procurement, and operations teams.
• Identify inefficiencies in order and logistics workflows and recommend improvements.
• Maintain accurate documentation and system updates.
• Support continuity planning to mitigate operational risk (e.g., coverage during absences).