Customer Order Engineer

Eaton's ES AMER ARS division is currently seeking a Customer Order Engineer. The position will be based at our facility in Hodges, South Carolina.

The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Order Engineer will provide professional engineering services with minimal direction to interpret customer drawings and specifications for manufacturing or related product; interact with sales force and customers on job specific details such as approvals and detail confirmation. Create engineering documentation for drafting, procurement, and manufacturing; provide coordination for technical guidance to production personnel as appropriate; support product marketing and provide negotiation and application support for field sales.

Job Responsibilities

• Project Management: Manage orders to meet OTP objectives, reduce cycle times, handle order changes, and assist with product warranty.
• Technical Expertise: Stay updated on product engineering technologies, competitor capabilities, market conditions, and channels.
• Engineering Support: Provide engineering functions for product marketing, manufacturing, and sales.
• Customer Liaison: Act as the technical contact for customers, addressing product application, performance, compliance, and complex issues.
• Product Analysis: Review and analyze product configurations, perform engineering calculations, and collaborate with drafting, purchasing, and manufacturing teams.
• Company Activities: Engage in product design, market and product improvements, and initiatives for productivity, quality, and safety.
• Customer Meetings: Participate in customer project review and drawing approval meetings.
• Pricing and BOM: Calculate, review, track, and assign pricing, and support bill of material comparisons and adder requests.
• Customer Inspections: Lead customer inspections and witness tests.
• Order Execution: Oversee customer order execution, from understanding requirements to finalizing engineering work, entering data into the AS400 system, and monitoring orders through to shipping and installation support.

Qualifications:

Basic Qualifications:

• Bachelor's degree in electrical, electronics, or mechanical engineering from accredited institution.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Experience in 3D CAD systems (e.g., AutoCAD Inventor) for electro-mechanical assemblies.

Skills:

Soft skills

• Strong problem-solving and analytical thinking abilities, with a focus on root cause identification and effective solutions.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to diverse audiences.
• Effective project management and organizational skills, capable of prioritizing and managing multiple tasks simultaneously.
• High attention to detail, with strong documentation and tracking capabilities.
• Customer-focused mindset with strong interpersonal and presentation skills.
• Collaborative team player, able to work cross-functionally with customers, engineering, and manufacturing teams.
• Adaptable and flexible, including willingness to travel for field support and troubleshooting.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.