Customer Operations Supervisor

Caesars Entertainment

Las Vegas, NV

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JOB DETAILS

SKILLS

Casinos, Communication Skills, Customer Experience, Customer Support/Service, Customer/Client Research, Documentation, Driver's License, Establish Priorities, Gaming, Information/Data Security (InfoSec), Interpersonal Skills, Know Your Customer (KYC), Leadership, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operations Management, Physical Demands, Problem Solving Skills, Regulations, Retail, Royalties, Service Delivery, Sports, Sportsbook, Time Management, Writing Skills

LOCATION

Las Vegas, NV

POSTED

1 day ago

Job Description

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for allour customers.

BEHOLD! Caesars Sportsbook, America's leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world's leading sports betting company.

Responsibilities

Generate win/loss statements for customers
Generate deposit/withdrawal statements for customers
Updating customer mobile account addresses/phone numbers/emails
Update documentation on file such as driver's licenses
Processing KYC documentation
Selfie Sign-Ups
Onfido Submissions
Ontario Reviews
Nevada Paper Applications
Perform account adjustments
Respond to Support emails in a timely manner
Responsible for organization of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Other duties as required

Qualifications

1 + years Customer Support experience
1+ years of experience working in a fast-paced environment
1+ years of experience dealing with private/sensitive customer data
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one's ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to write for extended periods of time

About Us

At Caesars Digital, We Don't Just Play the Game - We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Customer Operations Supervisor

Caesars Entertainment

Las Vegas, NV

About the Company

Caesars Entertainment

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