Customer Operations Supervisor

Airtron

Indianapolis, Indiana

Apply

JOB DETAILS

SKILLS

10-key (Tenkey) Numeric Keypad, Accounts Receivable, Billing, Cash Flow, Chargebacks, Coaching, Credit and Collections, Customer Retention/Renewal, Customer Support/Service, Data Entry, Depth Perception, Diversity, ERP (Enterprise Resource Planning), Establish Priorities, HVAC, High School Diploma, Keyboards, Leadership, Maintenance - HVAC, Material Moving, Metrics, Operational Support, Operations, Operations Management, Organizational Skills, Past Due Accounts, Problem Solving Skills, Process Development, Process Improvement, Standard Operating Procedures (SOP), Team Lead/Manager

LOCATION

Indianapolis, Indiana

POSTED

6 days ago

Job Description:

Airtron Heating & Air Conditioning has established itself as a leading provider of heating, ventilation, and air conditioning (HVAC) solutions. For more than 40 years, we’ve delivered a full spectrum of services—from expert installation of high-quality systems to comprehensive service plans that keep equipment running efficiently and customers comfortable at the lowest possible cost. Our reputation is built on the experience, reliability, and craftsmanship we stand behind every day.

We are currently seeking a Customer Operations Supervisor for our Indianapolis location.

In this role, you’ll lead operations that directly impact customer retention, cash flow, and team performance. You will oversee service agreement support operations, including team workflow, collections performance, and payment processes. We’re looking for a hands-on leader who thrives in a fast-paced environment, brings structure to complex workflows, and is passionate about improving processes while developing a high-performing team.

What You’ll Do:

Lead daily team operations, workflow prioritization, and performance
Drive collections strategy and manage delinquent accounts
Oversee billing, payments, and issue resolution (ACH, chargebacks, declines)
Monitor key metrics (aging AR, churn, productivity) and provide insights
Ensure quality, accuracy, and SOP compliance
Coach and develop team members
Identify process improvements and efficiency opportunities

What You Bring:

High school diploma or equivalent
3+ years in operations, customer support, billing, collections, or similar roles
2+ years experience leading a team
Experience managing workflows in a fast-paced environment
Strong problem-solving, organization, and leadership skills
Experience with AR, recurring billing, or payment systems

Preferred qualifications:

ERP or service agreement platform experience
HVAC or home services industry background

Physical Requirements:

Must be able to lift/move up to 10 pounds frequently
Must be able to drive and operate a motorized passenger vehicle
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Operations Supervisor

Airtron

Indianapolis, Indiana

What You’ll Do:

What You Bring:

Preferred qualifications:

Physical Requirements:

About the Company

Airtron

Similar Job Searches