Customer Operations Manager (US)

Customer Operations Manager

At Semex, we truly believe that your work and workplace should be more than just a job - they are an invaluable part of your career and personal journey. We believe you should have opportunities to grow, develop relationships, and contribute to our important work of ensuring that farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the world.

About the Role

We are currently looking for a Customer Operations Manager to fill a new role and join our Operations Department. Reporting to the Director of Operations, USA, this role will be responsible for leading customer service and order execution, ensuring pricing and inventory accuracy, and partnering cross-functionally to deliver consistent, high-quality customer service and operational performance.

What You Will Do:

• Lead and develop a high-performing Customer Service team, overseeing daily service, order management, and escalations across CRM and ERP systems (NAV, AX).
• Act as the operational liaison across Sales, Inventory, Distribution, Billing, and partners to ensure accurate orders, pricing integrity, inventory visibility, and smooth fulfillment.
• Manage and oversee end-to-end order execution, including submissions, transfers, invoicing, credits, billing support, and program-specific customer communications.
• Maintain accurate customer, inventory, pricing, and system data while supporting daily, month-end, and year-end close through reporting and reconciliation.
• Monitor product flows, identify service risks, resolve constraints cross-functionally, and optimize resource utilization.
• Develop operational tools and analyze KPIs using Excel, Power BI, and ERP data to drive continuous improvement, policy consistency, and support strategic initiatives.

What You Need to Succeed:

• Bachelor's degree in business, operations, or a related field preferred; background in the dairy or agricultural industry strongly preferred.
• 5+ years of experience in customer service, operations, or cross-functional process management, including 23 years in a supervisory or people-lead role.
• Strong working knowledge of order management, pricing structures, and customer service operations, with experience using CRM and ERP systems (NAV/AX preferred).
• Proven ability to lead teams, communicate effectively across functions, solve complex problems, and build strong internal and customer relationships.

Why Join Semex/Boviteq:

Health & Wellness

• Employee & Family Assistance Program

Financial Security

• Retirement Savings Plan with employer matching
• Competitive salary, merit pay and annual performance bonus

Work-Life Balance

• Paid time off: Flexible time off, Personal and Sick time
• Employee Recognition Program

Growth & Culture

• Learning and development opportunities
• Social committee events
• Annual allowance for Semex Shop to purchase Semex / Boviteq branded clothing and merchandise

Work Location & Minimum Pay Rate

This is an in-person role requiring 4 days per week at our Madison location. This position offers a minimum starting salary of $83,600.00 with potential compensation enhancements based on applicable experience and qualifications.

At Semex, we strive to have team members feel empowered and valued, contributing to our success. We take pride in the diverse community that makes up the fabric of our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We're not afraid of hard work, hold each other accountable, and act guided by our core values. If this sounds like you, let's talk!

Semex/Boviteq encourages people with disabilities to apply. Accommodations are available throughout the recruitment process upon request by contacting talentmanagement@semex.com.

At Semex/Boviteq we are committed to protecting your personal information. By applying you consent to the collection and use of your personal data for recruitment purposes, in accordance with applicable privacy laws. Artificial intelligence (AI) may be used during the recruitment process. Please note the terms used in this posting are used generically and refer to people of all genders. We are dedicated to fair and transparent hiring practices and will notify applicants of the outcome within 45 days of their final interview.

We thank all applicants for applying for this position, but only those considered for an interview will be contacted.