Administrative Skills, Billing, Business Administration, Calibration, Communication Skills, Contract Management, Corporate Compliance, Customer Support/Service, Data Quality, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), English Language, Inventory Management, Logistics, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Operations Management, Order Delivery, Organizational Skills, Problem Solving Skills, Product Demonstration, Regulatory Compliance, SAP, Sales, Sales Support, Salesforce.com, Spanish Language, Team Player, Time Management
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Operations team and bring your passion and talent to work !
We are looking for a motivated and organized individual to join our team as a Customer Operations Administrator on a 1-year fixed-term contract.
In this role, you will play a key part in supporting our customers and internal teams, ensuring smooth and efficient operations within a dynamic and international environment.
Customer Operations Administrator - 100%
Location: Barcelona, Spain
Fixed-term contract - 1 year
Responsibilities
- Be the focal point between customers, sales, service, and operations, ensuring all needs are met with expertise and proficiency.
- Create quotes and process sales orders/contracts for Tecan divisions using our ERP system.
- Ensure accurate and timely invoicing, maintaining compliance with company standards and customer EDI requirements.
- Maintain accurate order backlog and internal reports.
- Provide timely and precise information to key stakeholders (customers, suppliers, service and sales colleagues).
- Manage 3rd party suppliers, orders, deliveries, and communication.
- Maintain data accuracy for local customer accounts.
- Organize and monitor transportation associated with orders.
- Support the Service Team with spare parts returns, tool calibration, and contract maintenance.
- Manage maintenance contracts/warranty and create stakeholder notifications.
- Maintain local inventory (e.g., demo units, stock transfers).
- Collaborate with internal stakeholders and provide administrative support for the CO team and other regional offices in Europe as needed.
- Support with tender processes and various ad hoc requests from the Management Team.
Your background
- Completed secondary education; further education in Commercial or Business Administration is a plus.
- Experience in customer service and/or sales support/back office functions.
- Fluent in English and Spanish; advanced French and any other European language are a plus.
- Proficient with ERP systems (ideally SAP), Salesforce, and Microsoft Office Suite (Excel, Outlook).
- Basic logistics knowledge.
- Reliable, self-motivated, and team-oriented with strong organizational skills.
- Able to work efficiently under pressure, meet deadlines, and adapt to changing priorities.
- Excellent communication, listening, and problem-solving abilities.
- Proactive in learning, taking initiative, and proposing improvements.
What makes working at Tecan unique
- The chance to make it count and have an impact on the world of tomorrow.
- Working in an international and diverse environment.
- Opportunities to grow your career within the company.
- Feel empowered by our strong and unique company culture.
- Comprehensive compensation and benefits package.