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Customer Onboarding Manager

Jobot

Denver, CO

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JOB DETAILS
SALARY
$75,000–$110,000 Per Year
SKILLS
Asset Management, Communication Skills, Customer Relations, Documentation, Enterprise Sales, Intellectual Property (IP), Leadership, Legal, Microsoft Project, Onboarding, Operational Strategy, Product Demonstration, Project/Program Management, Purchasing/Procurement, Sales, Sales Operations, Scalable System Development, Software as a Service (SaaS), Training/Teaching
LOCATION
Denver, CO
POSTED
Today
Denver, CO (Hybrid – 2–3 Days In Office)

This Jobot Job is hosted by: Kelly Breen
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $75,000 - $110,000 per year

A bit about us:

Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.

Why join us?
  • Competitive Compensation: $75,000–$100,000 base + 10% discretionary bonus
  • Full Benefits: Medical, dental, vision, 401K with a match, and unlimited PTO
  • Hybrid Flexibility: 2–3 days per week in Denver office
  • Strong Leadership Exposure: Direct partnership with CEO
  • Growth Trajectory: Join during scaling phase with significant upside, this is a newly created position designed to grow


Job Details

Key Responsibilities
Onboarding & Implementation
• Own project management for new customer implementations from contract signature through steady-state handoff
• Lead kickoff meetings, build structured implementation plans, and own portal setup including account hierarchy, roles, and permissions
• Lead platform demos and deliver training sessions that prepare customers for go-live
Expansion & Handoff Management
• Own expansion projects — new locations, new services, and scope changes — on the same playbook as net-new onboarding
• Take clean handoff from Sales Operations and run a formal handoff meeting to Client Operations at the close of every implementation
Documentation & Communication
• Author project charters and convert kickoff notes into formal requirements documentation
• Send weekly customer-facing status updates and gather post-implementation NPS and CSAT feedback
Qualifications
• 4–6 years in customer onboarding, implementation, or project management within SaaS or tech-enabled services
• Proven experience managing complex implementations from kickoff through go-live
• Strong project management skills; proficiency with Monday.com or MS Project and HubSpot
• Excellent communication skills with comfort leading kickoff meetings, training sessions, and go-live reviews
Customer-focused, highly accountable, and comfortable in a high-growth environment

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com