This is a remote position.
340B Order Fulfillment
Receive and process 340B orders received via Admin.
Verify item pricing against Admin and distributor websites.
Approve items/orders for EDI processing or initiate manual processes when EDI is unavailable.
Record all order processing notes in Admin and Zoho CRM.
Monitor daily shipment status and update Admin with tracking numbers and carrier info.
Maintain an up-to-date daily spreadsheet summarizing all 340B order activity.
Escalate any price discrepancies, out-of-stock items, or credit holds to the immediate supervisor
Prepare and submit manual order forms via email for specialty items or when required.
Support manual order submission requests from the supervisor or during system downtime.
Track order progress clearly, distinguishing between fulfilled and pending shipments.
Logistics Coordination
Act as the primary point of contact for healthcare facilities regarding order status and shipment
tracking.
Collaborate with warehouses, third-party carriers, and internal departments to ensure timely,
compliant deliveries.
Monitor inventory levels and proactively flag potential shortages.
Ensure healthcare shipments comply with packaging, labeling, and temperature control
standards.
Manage accurate logistics records and delivery schedules in the company’s ERP and/or Admin
platform.
Assist in recalls, returns, and replacements as needed.
Operational & Team Support
Provide ongoing support to managers with special projects such as PID creation or spreadsheet
assistance.
Participate in process improvement initiatives to streamline logistics operations and enhance
customer experience.
Respond to and resolve issues via phone, email and chat systems.
Requirements
Knowledge of logistics, supply chain, or business operations relevant to the role
Experience in logistics, supply chain, or customer service environments, including healthcare
or pharmaceutical settings
Familiarity with handling regulated or sensitive products, such as medical devices or
pharmaceuticals
Familiarity with logistics systems, ERP platforms (e.g., SAP, Oracle), and Microsoft Office tools,
including Excel
Organizational skills to manage multiple priorities in time-sensitive environments
Clear and effective verbal and written communication
Attention to detail with a focus on accuracy and compliance
Ability to work independently and collaboratively across teams
Awareness of regulatory standards, including FDA requirements, HIPAA, and Good Distribution
Practices (GDP)