Change Management, Cross-Functional, Customer Experience, Data Quality, Electronic Data Interchange (EDI), Energy Efficiency, HVAC, IR (Infrared), Operational Audit, Operational Improvement, Problem Solving Skills, Process Improvement, SPX, Software Administration, Systems Administration/Management, Talent Management, Technical Support
Customer Journey Operations Analyst
Location: Brentwood, Missouri (MO), US
Building People that Build the World. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch. Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.
How You Will Make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Journey Operations Analyst, you will drive operational excellence across the customer experience by optimizing systems, improving processes, and delivering actionable insights. In this role, you will serve as a key liaison between internal teams and external partners, ensuring seamless system functionality, data integrity, and an efficient, customer-centric experience across the end-to-end journey.
What You Can Expect in This Role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Systems & Application Administration
- EDI Management & Technical Support
- Process Improvement & Operational Excellence
- Cross-Functional Collaboration
- Reporting & Data Insights
- Project & Initiative Management
- Change Management
What We Are Looking For (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
- Required Experience
- Preferred Experience, Knowledge, Skills, and Abilities
- Education & Certifications
Minimum travel may be required. Less than 5%. Workplace is onsite hybrid in an office setting.
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SPX
About SPX
SPX Corporation is a Fortune 500 multi-industry manufacturing leader. The company offers highly-specialized engineered solutions to solve critical problems for customers.
SPX is focused on providing solutions that support the expansion of global infrastructure, with particular emphasis on the growing worldwide demand for energy and power. Its innovative product portfolio, containing many energy efficient products, includes cooling systems for power plants throughout the world; custom engineered process equipment that assists a variety of flow processes including food and beverage manufacturing, oil and gas exploration, distribution and refinement and power generation; handheld diagnostic tools that aid in vehicle maintenance and repair; and power transformers that regulate voltage for electrical transmission and distribution by utility companies.
SPX is headquartered in Charlotte, North Carolina and has employees in more than 40 countries worldwide.
Our People
The SPX team is made up of individuals with a clear sense of urgency. We aim to build a team of people who can inspire and invigorate associates at all levels. We value diversity and seek those who are smart, multidimensional, global thinkers. SPX is highly focused on doing everything simpler, better and faster for preemptive advantage. Excellent communication skills are of utmost importance and we make it our practice to candidly share and actively listen to new ideas.