Customer Field Engineer

LanceSoft Inc

Hartford, CT

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JOB DETAILS

SALARY

$20–$23 Per Hour

JOB TYPE

Full-time

LOCATION

Hartford, CT

POSTED

30+ days ago

Location: Hartford – CT Pay Range: $20-$23/hr Job Description: As a Field Service Technician, you will; represent the Client problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills. Here are some of the tasks that our field service technicians do each day: Perform minor maintenance, repairs, and component replacement at the module level. Maintains parts inventory and related records. Provides status reports throughout the service repair. Diagnose problems based on the information provided in the call and through the error logs on the ATM. Responsible for ownership of customer issues until resolution according to SLA agreements. Practices security safety procedures when working with ATM's and or within financial institution. Complete Client specific Training and certifications. Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. Basic Qualifications: High School Diploma or equivalent 0-1 years of related experience. Reliable transportation. A smart phone to receive work orders on and access support documentation. Android or iPhone. Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common. Required Availability, Experience, and Skillset: Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call. Must have a high level of personal integrity and work well with minimal supervision. Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge. Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Customer Field Engineer

LanceSoft Inc

Hartford, CT

About the Company

LanceSoft Inc

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