Customer Experience Supervisor

Pay Range

$60,000-$80,000 depending on experience

Key Responsibilities

• Supervise daily operations of the Customer Service and Art Departments.
• Recruit, train, coach, and develop team members.
• Conduct performance reviews and manage attendance records.
• Monitor team workload, performance metrics, and response times.
• Serve as the escalation point for customer concerns and issue resolution.
• Create and maintain customer accounts within ERP and CRM systems.
• Oversee daily invoicing, credits, and replacement order approvals.
• Utilize dashboards and reporting tools to improve efficiency and customer satisfaction.
• Support continuous process improvement initiatives and other department needs.

Qualifications

• Bachelors degree or equivalent work experience.
• 2-5 years of supervisory or leadership experience in customer service, operations, or a related field.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and SharePoint. Experience with CRM and ERP systems such as Microsoft Dynamics 365, Salesforce, or similar business platforms preferred.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Working Conditions

Standard office hours (8:00 a.m. - 5:00 p.m.) with occasional overtime. Minimal travel required.

Benefits

Comprehensive benefits package including medical, dental, vision, life and disability insurance, 401(k), profit sharing, paid holidays, and paid time off