The Customer Experience Supervisor is responsible for driving sales growth by leading and coaching associates in customer service and checkout strategies.
Primary duties include modeling outstanding customer service, managing cashier performance, optimizing checkout processes, and ensuring staffing aligns with store traffic.
They oversee human resources tasks such as hiring, onboarding, and training, while maintaining performance standards related to safety, shrink, and sales goals.
Core competencies include embracing a growth mindset, demonstrating leadership, taking accountability, implementing plans effectively, and driving results.
Benefits include competitive pay, health coverage, paid time off, and associate discounts. The pay range is USD $26.25 to $32.82 per hour.
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.