Customer Experience Specialist

Job Description:

Now hiring Customer Experience Specialist

Location: West Chester, OH

Pay Rate: $17.00 per hour

Shift: 1:00pm-12:00am Tues, Wed, Fri, Sat | 11:00am-10:00pm Tues, Wed, Fri, Sat | 11:00am-10:00pm Sun, Mon, Thurs, Fri. (3 options)

From "Hello" to "Happy Customer". Be the Difference!

Be the calm in the call. As a Customer Experience Specialist, you'll listen, support, and guide customers toward the answers they need.

Why You'll Love It:

• Good Pay. Because your skills are worth it

• Health & Wellness .Medical, dental, vision and life insurance

• Plan Ahead . 401(k) option to save for your future

• Grow with Us. Learn new skills, build your career

What You Bring:

• High School Diploma or Equivalent - Required
• Associate's Degree in technology - Preferred
• 1+ year customer service experience - Required
• 1+ year contact center and/or technical support experience - Preferred
• Written and verbal bilingual fluency (French, Spanish, Chinese) - Preferred
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time

How You'll Make an Impact:

• Deliver account and technical support via phone, email, chat, and text.
• Respond professionally to all customer contacts within required service levels.
• Log and code customer interactions, incidents, requests, and escalations accurately in the case management system.
• Follow standard operating procedures for security, repairs, and replacements.
• Escalate unresolved issues through the appropriate help channels.
• Collaborate with coworkers to update support documentation and participate in project teams.

"Enjoyed working here. Professional and great people to work with. Pay is decent, and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.