Customer Experience Specialist

Essential Job Responsibilities:

• Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. 
• Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements. 
• For the managed region, accompany the Sales Manager to customer visits (up to 1 week/year.)

Qualifications:

Required

• High School Diploma or equivalent.
• 3-5 years Customer Service Experience.
• Must be able to work a schedule equivalent to 8am – 5pm EST.
• Excellent interpersonal, communication, and customer service skills.
• Ability to succeed in a dynamic, fast paced work environment.
• Ability to thrive in a cross-cultural work environment.
• Positive Phone Etiquette.
• ERP and CRM experience.
• Detail and solution-oriented approach.
• Tactful and skilled in conflict resolution.
• Demonstrated Microsoft Office skills.

Desired

• Bachelor’s degree, preferably in business or related discipline.
• Fluency in Spanish.
• Salesforce experience.

Working Conditions:

• Walking between site buildings including warehouse facilities.
• Possible exposure to dust and spice particles.