WH O ARE WE? People enjoy football regularly together to build friendships and communitiesCreate meaningful human connections through footballVISI O NMISSI O N O ur Co re V al ues We aremissi o n - d rivenWe co nst antl y go to Trainin g Sessi o nsWe d eep l y care& ser veWe are focused o n resul tsWe are all O wnersBias fo r a cti o nN o Ego .We a ct selflessWe a ct with IntegrityWe base all our decisions asking ourselves if it is line with our Mission: To connect people by providing an easy way to play great matches of football We have the constant desire and motivation to educate ourselves, proactively self-learn, and to learn from each others failures and successWe are empathic and listen carefully to truly understand other opinions and behaviors.On and off the field we careand serve for the happinessof the groupWe prioritize results over busy work - only the Output countsWe take full accountability and responsibility for our area and do not blame others. We are taking initiative and are proactiveWe favor action over theorizing. Trial & Error is the fastest way of learning.We show no ego on and off the field, we prioritize to make decisions for the good of our vision over decisions that are only in our self-interestWe act with honesty. We commit and do what we say O ur current co mp any st a geUsers in thelast 12 monthsRevenue in thelast 12 monthsActive playingusers monthlyFull time equivalentteam members30,000+€1.35 M +11,000+16 TeamINVESTO RSD ANIEL FOTHC o - f o u n d e r & C E O4 years Pricing Manager at LufthansPrev. co-founded Global Goal next to full time job at Lufthansa (+150K€ in Revenue annuallyPrev. Head of Biz Dev & Sales at +1Mio€ funded Startup SpacebasPrev. co-founded TSC Events GmbH (Football Festival Weekend with Barca +200K€ in aggreg. Revenue) - pivoted to CeleBreak.P a tri ci o ib arraC P OCPO at Orionx, one of the leading crypto exchanges in the LATAM region, series A led by Bitfinex in 2023. Prev. Head of Product at SBPay, and Product Owner at Banco Crédito Inversiones, leading multiple product teams.j a vi min guellaC F OCFO at different tech startups such as Revelock, a Pre-Series B company, and Cafler, a Series A platform. Prev. Senior Corporate Development Manager at Feedzai, a Series D company valued at +$1.5 billion, and 4 years at Inveready, one of the leading Venture Capital firms in Southern Europe.J o e Br y anSUP ERBETVENTUREsv c a t s u p e r b e t v e n t u r e sAlber t Mund etB ar ca inn o v a ti o n hubb i h u b d i r e c t o r a n d g e n e r a l m a n a g e rTo m H o rse yEo ni q V CS e r i a l E n t r e p r e n e u r & I n v e s t o rFran P ier aSu ccess ful venturesG P S U C C E S S F U L C A P I T A L S G E I CAND REA sMIHALO VITsM o s t a c t i v e B u s i n e s s A n g e l i n S p a i nSTEF AN LA UERF o r m e r E x e c u t i v e B o a r d M e m b e r L u f t h a n s ad iego zambran oC u s t o m e r E x p e r i e n c e M a n a g e rY o hanny CarrascoC h i e f o f s t a f fmike p etr o vi chD i r e c t o r o f P r o d u c tailis h westerh o utp r o d u c t m a n a g e rVis hw a Kris hn aP r o d u c t G r o w t h M a n a g e rH O LGERSP REN GELE n t r e p r e n e u r & I n v e s t o rRENE D E J O N GS e r i a l E n t r e p r e n e u r & I n v e s t o rO LIVER PUHLS o c i a l e n t r e p r e n e u r a n d a n g e l i n v e s t o rni co las feli zz o lau x / U I d e s i g n e rEri c B a uerT e c h L e a d y o ur missi o nAs a Customer Experience Specialist, your main objective is to provide an unforgettable experience for all CeleBreak users, from our players to our facilities, ensuring the design of memorable experiences and their correct implementation.Given the nature of this role, the city is your office, so you must be willing to be on the ground and constantly visit our existing facilities to check process implementation quality and ensure players and facilities feel satisfied with the service we deliver.You will work within CeleBreak's Product division, and report directly to a Customer Experience Manager and work closely with Customer Service Specialists to ensure a good delivery of the overall experience as well as Product Managers in charge of the overall strategic definitions. By ensuring a superb experience for all our users, from players to facilities, you'll enable high-quality pickup games, leagues, tournaments, field rentals, football academies, and training workout session memberships, among other solutions and features that fit within the company's product's use cases and ultimately the company's mission. y o ur respo nsibilities as Custo mer Exp erien ce Sp ecialist Reso ur ce man a gementDevelop scouting, recruitment, training, management and coordination of organizers, trainers and referees among other key collaborators to deliver superb experiencesBuy and manage assets and materials such as lockers, balls, bibs, music, food and drinks, tournament prizes, among others necessary for the experiences offered by the company to be memorable and of high qualityDevelop and manage relationships with pitch administrators, adapting organizers tasks and practices within pitch rules and expectationsD a t a an al y sis and repo r tin gIdentify and analyze hours and opportunities for growth and communicate them to the Customer Service SpecialistsImplement and support the design of delivery processes for the company's experiences defined by the Customer Experience ManagerAnalyze information on the execution of the tasks of the organizers, referees, materials and assets in general, in order to optimize their logistics and costsAnalyze the behavior of users on the field, and identify opportunities for good practices to implement in the dynamics of match managementAnalyze, follow and accompany CeleBreak users Obtain feedback from users and insights to pass them on to Product Managers Collaborate and maintain close communication and coordination with Product Managers and Customer Service Specialists to design customer-centric experiences. Ed u ca ti o n and Exp erien ceSkills and Co mp eten cies P erso n al A ttributesStudents pursuing a bachelor's degree in business, marketing, communication, or another related career with a management backgroundStrong communication and interpersonal skillExcellent problem-solving abilities and a customer-focused mindseProficiency in standard office software and customer relationship management (CRM) toolsComfortable speaking in Spanish and English is mandatoryDiscipline, organization, and accountabilityFramework oriented person Self-motivated, results-driven, and adaptableCapacity to prioritize and adapt to changesPassionate about sports, especially footballAble to thrive in a dynamic fast-paced professional environment. q u alifi ca ti o ns Why sh o uld y o u ap p l y?Our vision to build the greatest football-playing community. We are committed tofacilitating playing football whenever and wherever you want. You have the chance to help us keep building the greatest football community.As our Customer Experience Specialist, you will be one of the primary points of contact for all our users and thus will shape how our community perceives the CeleBreak experience. THANK Y O U