Position Summary
Seeking a Customer Experience Specialist III to research and resolve customer inquiries from legal, regulatory, and government agencies. This role involves managing the entire resolution process, including investigation, communication with cardmembers, root cause analysis, and business reviews.
Essential functions include researching and remediating inquiries, providing accurate responses, identifying process gaps, collaborating with experts, maintaining productivity and quality standards, documenting evaluations, supporting audits, and ensuring compliance with policies and regulations. The role also emphasizes demonstrating core values such as excellence, ownership, collaboration, and integrity.
Requirements include 2+ years in credit card operations or complaint management, strong communication and problem-solving skills, proficiency in MS Office, and a relevant bachelor’s degree or equivalent experience.
This position offers an opportunity in a data-driven financial services environment committed to diversity and inclusion. Employment is at-will, and no unsolicited resumes are accepted from agencies.