Seeking a Customer Experience Specialist I to support consumer direct lending in a call center environment.
Responsibilities include handling high-volume inbound calls, texts, emails, and chats, guiding consumers through loan processes, performing data entry, and coordinating with internal departments.
Qualifications highlight experience in mortgage or financial services, bilingual skills (Spanish) a plus, and strong communication and problem-solving skills.
This role is based in multiple locations with no travel required and offers a salary range of $20-24/hour plus benefits such as health insurance and 401(k).
We value diversity and are committed to an inclusive workplace, ensuring equal opportunity and privacy protections.