Customer Experience Specialist

You're tired of watching good opportunities die because nobody followed up the right way.

You want a role where your conversations actually move revenue, not just fill time.

You like the challenge of turning a "not yet" into a signed deal.

If you're wired to chase the second chance and close the gap, keep reading.

Who We Are

At Waldrop Plumbing – Heating – Air, we hire for people who care about doing the right thing, even if it hurts. That's a big deal if you want to win the right way.

As a Customer Experience Specialist, you'll step into a company trusted in residential plumbing and HVAC for over 50 years, known across Greenville, Spartanburg, and South Carolina for great customer service, ongoing training, and growing careers.

What You'll Be Doing

Your day is about going back to open and unsold quotes and giving them a real second life. You'll talk with homeowners, uncover the truth behind objections, follow the Nexstar call flow structure, and keep the funnel full with real sales opportunities.

You'll work hand in hand with the Sales Manager, stay active in one-on-ones, and keep sharpening your game through coaching, role play, and presentation practice. This is not sit-back-and-coast work. It's focused, numbers-driven, and built for someone who wants to know exactly where they stand.

Success is clear here. Close 10% or more of the open and unsold leads you're given. Help drive annual revenue at or above $1.5m. Keep your discount rate at 5% or below. When you do that, you're not just making calls. You're creating wins for customers, the team, and yourself.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

1. Click apply and answer a few Who, What, When questions. (5 min)
2. You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
3. You'll get a text for a quick 1-way video question. (5 min)
4. We'll send you a link to get scheduled for an in-person interview.
5. You can easily be in for an interview within a couple days from right now.

What You'll Earn

You'll earn $18–$22 per hour plus commission for 40–45 hours a week. You'll also get full benefits and a 401K match. The path here is tied to performance, growth, and development, with a company that is always growing its people.

Why Work With Us

You'll be part of a team voted a Great Place To Work by its own people. That matters. So does the fact that Waldrop puts real weight on the things that matter most: customers, employees, and the company.

You'll get ongoing training and education, not lip service. If you're hungry to improve, open to coaching, and want to keep growing instead of getting complacent, you'll feel it here.

• Full benefits
• 401K match
• Ongoing training and education
• A company trusted for over 50 years
• A team that believes in doing the right thing, even if it hurts

Who We're Looking For

You'll thrive here if you're self-driven, organized, decisive, and mentally tough. You're a conversationalist, not a script robot. You know how to influence, persuade, and keep going when the first answer isn't yes.

• You're goal driven and performance minded
• You have high mental stamina
• You're a solutionist
• You're open to coaching and active in one-on-ones
• You know your numbers and set SMART goals
• You don't get complacent
• Prior inside or outside sales experience helps
• B2C background helps
• Sales certifications are a plus
• This is not for you if you hate follow-up, resist coaching, or want a low-pressure job

If you're ready to turn unsold quotes into closed deals and build a career with a team that backs growth, apply now and let's move fast.