Benefits:
As a Customer Experience Specialist, you'll simplify insurance for customers by explaining coverages, identifying needs, and building trust through clear communication. You'll own customer relationships via calls, emails, and texts, proactively review policies for improvements, and recommend suitable solutions. The role involves driving growth through cross-sell and upsell, supporting clients during renewals, life changes, and claims to strengthen loyalty.
Ideal candidates have prior customer support or call center experience, sales or upselling skills, strong computer and communication abilities, and the ability to multitask efficiently. Flexible remote work options are available. This position is an Agency Team Member role, working for the Agency Owner, not as a direct employee.