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Customer Experience Specialist 1-Olathe, KS

Allegion

Olathe, KS(remote)

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JOB DETAILS
SKILLS
Business Solutions, Business Support, Coaching, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Data Quality, Dental Insurance, ERP (Enterprise Resource Planning), Establish Priorities, Identify Issues, Internet Application, Internet Portal, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Needs Assessment, PC Software, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Sales, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Team Player, Time Management, Vision Plan, Work From Home, Writing Skills
LOCATION
Olathe, KS
POSTED
Today
Creating Peace of Mind by Pioneering Safety and Security


_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond._


_Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures._


Customer Experience Specialist 1-Remote Kansas-Remote Missouri


(Preferred candidate would be within a 1-hour radius of Olathe, Kansas Facility)


The Customer Experience Specialist 1 is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.


What You Will Do:


• Demonstrates basic knowledge of the product and product features for one assigned brand.


• Demonstrates basic knowledge of internal processes and system tools.


• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.


• Gain proficiency in product to understand the needs and expectations of customers.


• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.


• Act as customer liaison when working with cross-functional teams to resolve customer requests.


• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.


• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.


• Utilize and manage appropriate ERP business systems.


• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.


• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.


• Meet all service level agreements as assigned.


• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.


What You Need to Succeed:


• 6+ months customer service experience in a fast-paced, collaborative, team environment


• HS Diploma or GED required

• Strong written and verbal communication skills


• Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.


• Ability to multi-task, prioritize, and manage time efficiently


Why Work for Us?


Allegion is a Great Place to Grow your Career if:


+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

+ You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.


+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!


What You’ll Get from Us:


+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”.

+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

+ Tuition Reimbursement

+ Competitive paid time off

+ Employee Discounts through _Perks at Work_

+ Community involvement and opportunities to give back so you can “serve others, not yourself”

+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

+ Opportunity to work from home. Customer Experience Specialist 1 are fully remote (must be near Olathe, Kansas), with occasional in-person meetings, training, and engagement activities.


Apply Today!


Join our team of experts today and help us make tomorrow’s world a safer place!


_Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._


Olathe KS 2119 E Kansas City, Remote Location Missouri

We Celebrate Who We Are!


Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .


© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370


Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)


Privacy Policy


We are Allegion.


A team of experts.


United under a common desire;


Protect today innovate for tomorrow.


And never settle for the status quo.


We believe in anticipating opportunities


by sharpening our skills


and finding new answers


through collaboration.


We believe in a safer, more secure world.


We believe in providing peace of mind.


We believe in being true to ourselves and to those


who trust-in our protection.


We are many. We are one.


We are Allegion.

About the Company

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Allegion