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Client Services Jobs

Customer Experience Representative

Blue Cross Blue Shield of Kansas

Topeka, Kansas

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Systems, Customer Experience, Customer Service Systems, Customer Support/Service, Dental Insurance, Fitness, Identify Issues, Incentive Programs, Insurance, Leadership, PC (Personal Computer) Systems, Physical Demands, Problem Solving Skills, Regulations, Regulatory Requirements, Resolve Customer Issues, Staff Training, Team Player, Time Management, Training Program, Training/Teaching, Vision Plan
LOCATION
Topeka, Kansas
POSTED
1 day ago
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

You Belong At Blue

Why Join Us?

  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
  • FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
  • Professional Growth Opportunities: Advance your career with ongoing training and development programs.
  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
  • Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
  • Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.
Benefits & Perks

  • Base compensation is only one component of your competitive Total Rewards package
    • Incentive pay program (EPIP)
    • Health/Vision/Dental insurance
    • 6 weeks paid parental leave for new mothers and fathers
    • Fertility/Adoption assistance
    • 2 weeks paid caregiver leave
    • 401(k) plan matching up to 5%
    • Tuition reimbursement
    • Health & fitness benefits, discounts and resources

Job Summary

The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, employers, and providers.

Hiring for October 12, 2026 start date

** This position is eligible to work remotely, or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

What you'll do

  • Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints.
  • Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
  • Work with peers, other departments, and leadership to find appropriate solutions to problems.
  • Perform assigned job-related duties as required, including any special projects.

Knowledge/Skills/Abilities:

  • Effective communication skills to resolve complex inquiries and complaints.
  • Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills.
  • Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
  • Ability to listen, talk, type, and perform research simultaneously using various research channels.
  • Time-management skills to respond to customer inquiries promptly.
  • Technical skills to effectively use computer programs and troubleshoot simple computer issues.
  • Must be comfortable working independently in a structured environment.
  • Ability to adhere to a rigid schedule and have regular and predictable attendance.
  • A license from the Kansas Department of Insurance is not required for general employment. However, if an employee is trained to handle direct enrolled calls-excluding calls that are strictly service-only-they will be required to obtain and maintain an active insurance license issued by the Kansas Department of Insurance.
  • Upon completion of training:
    • Working knowledge of Blue Cross and Blue Shield of Kansas' customer service systems is required.
    • Detailed knowledge of contracts, benefits, and enrollment regulations is required.

What you need

Required:
  • High school diploma or equivalent.

Preferred:
  • College or continuing education courses in communications and/or medical related fields.
  • Two years of navigating multiple computer systems.
  • Two years of customer service experience.

Physical Requirements
  • Communicate by telephone 95 percent of the workday.
  • Use a personal computer in a stationary position at least 95 percent of the workday.

Compensation

20.96- $26.20
Non Exempt grade 11
  • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for thi

About the Company

B

Blue Cross Blue Shield of Kansas

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